How to Get a Refund on Amazon for Item not Received

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How do I get a Refund on Amazon? Well, Amazon makes it easy for its customers to get a refund under certain conditions. However, there are instances that may warrant you to bid for Amazon Refund. If Amazon lost your package, or if you did not receive your package, or if the cost of shipping is more than the price of the product, or it could just for some other reasons. However, when you return an item ordered, your refund amount and refund method of payment may vary. It is therefore important for you to check the status of your refund in your Orders and the method of payment refunded. Keep in mind that you can’t return an item shipped to you by the seller to Amazon because you won’t get a refund.

As a means of maintaining the company’s reputation, Amazon grants you a refund when you apply for an Amazon Refund. When you apply for this, you are expected to ship the item bought back to the company. You will then receive a notification in the Return Center or via Amazon customer service representative that will contact you based on the information provided in your account.   

What Does Amazon’s Refund Policy Without Return Mean?

Amazon doesn’t take long to make refund provided it arrives at the Return center in accordance to the Company’s terms and conditions of Use. Amazon decides whether a refund would be granted without needing return. To get the full details about Amazon’s returns and refunds, kindly visit Amazon’s Returns Center website.

If you want to return items bought for a refund at any Amazon physical store, you must return your items within 30 days in accordance to Amazon physical store Return policies. Any item bought on website can be shipped back to Amazon physical store.

How Long Does Amazon’s Refund take?

Your Refund process will begin once Amazon receives the returned item. After the Amazon carrier receives your returned item, it will take up to 2 weeks for Amazon to receive and process your return. Under normal circumstances, they will begin return process within 3-5 working days after the carrier delivers the item to the Returns Centers. Once Amazon completes the return processing, you will be issued a refund to your selected payment method.

How to Get Amazon’s Instant Refunds

If you want to get an instant Refund from Amazon, you will still have to return your item within 30 days. Kindly, select the Instant Refund option if available in your account and you will get your money refunded to your credit card or any payment method or through Gift card balance.

Below is a list of Refund Times on Amazon table.

Refund Method Refund Time (After Refund is Processed)
Credit cardThree to five business days Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardUp to 10 business days
Gift Card balanceTwo to three hours
Promotional CertificateNo refund issued
Shop with Reward PointsUp to five business days
Pay in Cash (at a participating location)Up to 10 business days
Pre-paid credit cardUp to 30 days (depending on the issuer of the card)

How to Check the Status of Your Amazon Refund Request

If you want to learn how to check the status of your refund request, it is easy and possible. Kindly, follow the steps below.

  • Sign in your account.
  • Click on your orders.
  • Next to the order, select View Return/Refund Status or Problem with order.

How Can I Request an A-to-z Guarantee Refund on Amazon?

If you there is an issue with an item you bought that was sold and gratified by a third-party seller on Amazon, you can request for an A-to-z Guarantee refund. To request for this type of refund, follow the steps below.

  • Go to
  • Sign in with your registered email address and password.
  • Next, go to Your Orders.
  • Then, find and locate your order.
  • Select “Problem with order.”
  • Choose your problem from the drop-down list.
  • Now, choose “Request refund.”
  • Enter your comment in the box.
  • Click on “Submit.”

Keep in mind that it can take up to one week to review requests. You will get notification about Amazon’s decision via your registered email address

Items to Get Partial Refunds or Restocking Fees on

 Items in original condition past the return  window*80% of the item price
Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)50% of the item price
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an or seller errorUp to 50% of the item price
Open software or video games for reasons not due to an or seller error0% of the item price

Please note that the return window is within 30 days of delivery.